Privacy Policy

At Silk Limo, we val­ue your trust and are com­mit­ted to pro­tect­ing your per­son­al infor­ma­tion. This Pri­va­cy Pol­i­cy explains how we col­lect, use, and safe­guard your data when you vis­it our web­site or book our lux­u­ry trans­porta­tion ser­vices.

By using our ser­vices, you agree to the prac­tices described in this Pri­va­cy Pol­i­cy.

1. Interpretation and Definitions

Interpretation

Words with cap­i­tal­ized first let­ters have spe­cif­ic mean­ings defined in this sec­tion. These def­i­n­i­tions apply whether sin­gu­lar or plur­al.

Definitions

  • Account – A unique pro­file cre­at­ed for you to access or man­age reser­va­tions.
  • Affil­i­ate – Any enti­ty con­trolled by, con­trol­ling, or under com­mon con­trol with Silk Limo.
  • Com­pa­ny – Refers to Silk Limo, head­quar­tered in New Jer­sey, serv­ing clients across NY, NJ, FL, MA, GA, MD, VA, and oth­er U.S. states.
  • Cook­ies – Small files stored on your device to remem­ber pref­er­ences and improve brows­ing.
  • Device – Any inter­net-enabled device (com­put­er, smart­phone, tablet).
  • Per­son­al Data – Infor­ma­tion that iden­ti­fies an indi­vid­ual, such as name, email, phone, or billing details.
  • Ser­vice – The Silk Limo web­site and trans­porta­tion ser­vices.
  • Ser­vice Provider – Third-par­ty ven­dors who assist us (chauf­feurs, pay­ment proces­sors, ana­lyt­ics providers).
  • Usage Data – Auto­mat­i­cal­ly col­lect­ed data such as IP address, brows­er type, pages vis­it­ed, and ses­sion details.
  • Web­site – Refers to silklimo.com.
  • You – The indi­vid­ual access­ing our site or book­ing ser­vices.

2. Information We Collect

Personal Data

We may col­lect:

  • Name, email, and phone num­ber
  • Billing and ser­vice address
  • Reser­va­tion details (pick­up/­drop-off, trav­el dates, pref­er­ences)
  • Pay­ment details (processed secure­ly via trust­ed pay­ment providers)

Usage Data

Col­lect­ed auto­mat­i­cal­ly, includ­ing:

  • IP address, brows­er type/version, oper­at­ing sys­tem
  • Pages vis­it­ed and time spent
  • Loca­tion data (if enabled on your device)

3. How We Use Your Data

We use per­son­al and usage data to:

  • Con­firm and man­age reser­va­tions
  • Pro­vide chauf­feur ser­vices and cus­tomer sup­port
  • Send book­ing con­fir­ma­tions, updates, or impor­tant noti­fi­ca­tions
  • Improve web­site per­for­mance and client expe­ri­ence
  • Share spe­cial offers or updates (only if you opt in)
  • Com­ply with legal oblig­a­tions

4. Cookies & Tracking Technologies

We use cook­ies and sim­i­lar tools to:

  • Remem­ber login details and pref­er­ences
  • Improve site per­for­mance and secu­ri­ty
  • Ana­lyze web­site traf­fic

You can dis­able cook­ies in your brows­er, but some fea­tures may not work prop­er­ly.

5. Sharing Your Information

We may share your data only with:

  • Ser­vice Providers – chauf­feurs, pay­ment proces­sors, IT sup­port
  • Busi­ness Part­ners – for joint ser­vices or pro­mo­tions (opt-in only)
  • Legal Author­i­ties – when required by law
  • Affil­i­ates – oper­at­ing under this Pri­va­cy Pol­i­cy

We do not sell or trade per­son­al data.

6. Data Retention

  • Per­son­al Data: kept as long as nec­es­sary for reser­va­tions, legal com­pli­ance, or cus­tomer sup­port.
  • Usage Data: gen­er­al­ly kept short-term, unless used for secu­ri­ty or ser­vice improve­ments.

7. Data Security

We use indus­try-stan­dard secu­ri­ty, encryp­tion, and restrict­ed access to pro­tect your infor­ma­tion. How­ev­er, no online trans­mis­sion is 100% secure.

8. Children’s Privacy

Our ser­vices are not direct­ed toward any­one under 13. We do not know­ing­ly col­lect data from chil­dren. If dis­cov­ered, we delete such infor­ma­tion imme­di­ate­ly.

9. Your Rights

Depend­ing on your loca­tion, you may:

  • Request access, updates, or dele­tion of your per­son­al data
  • Opt out of mar­ket­ing com­mu­ni­ca­tions
  • With­draw con­sent for data col­lec­tion

10. Links to Third-Party Websites

Our web­site may include links to exter­nal sites. Silk Limo is not respon­si­ble for their con­tent or pri­va­cy prac­tices.

11. Policy Updates

We may update this Pri­va­cy Pol­i­cy as need­ed. The revised ver­sion will be post­ed here with the updat­ed date.

12. Contact Us

If you have ques­tions or con­cerns about this Pri­va­cy Pol­i­cy, please con­tact us:

Email: info@silklimo.com
Phone: 012‑3456-789
Web­site: https://silklimo.com/
Address: New Jer­sey, USA